This Privacy Policy explains how Pedal Point 62 processes personal data in connection with its bicycle repair workshop website and related service activities. It applies to visitors, customers, and people who contact us about bicycle servicing, repairs, inspections, and collection of completed work.
This introduction outlines how the policy is organized and where to find key information.
Data handling overview
We may collect contact details, booking information, bicycle service details, intake notes, inspection findings, quote approvals, payment records, and communications related to repairs or collection. Where needed, we also process technical data from website use, such as device and browser information, to support site operation and security.
We receive personal data when you contact us, submit a form, book by phone or email, visit the workshop, or bring in a bicycle for assessment. We may also generate internal records during inspection, repair, quality checks, and service summary preparation.
Cookies may include session cookies that help the site function during a visit, preference cookies that remember basic settings, and limited analytics or performance cookies that help us understand site use. We do not use cookies to collect more information than is reasonably needed for these purposes.
You can usually control cookies through your browser settings and, where available, any on-site preference tools. Blocking some cookies may affect form submission, session continuity, or other basic website functions.
We use personal data to respond to inquiries, arrange intake and bookings, inspect bicycles, prepare scope and quote approvals, carry out repairs and adjustments, complete quality checks, provide collection summaries, process payments, maintain records, and manage website security and performance. We may also use data to communicate about service status, parts availability, and any additional work that requires approval.
We may disclose data to service providers that support website hosting, communications, record handling, payment processing, or other workshop operations. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may share personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, address fraud or security concerns, or support the establishment, exercise, or defense of legal claims.
Subject to applicable law, you may ask to access your personal data, correct inaccurate information, or object to certain processing. You may also request deletion or restriction where those remedies are available and consistent with our recordkeeping duties.
To protect privacy, we may ask for enough information to verify your identity and locate the relevant record. If a request cannot be fully granted, we will explain the main reason within the limits allowed by law.
Service records, communications, and payment-related information are retained for the period reasonably necessary to complete the work, manage follow-up questions, maintain business records, and meet legal or tax obligations. When data is no longer needed, it is deleted, anonymized, or otherwise removed from active use.
The updated version will apply from the date it is posted unless a different effective date is stated. If a change is material, we will take reasonable steps to make it visible through the website or other appropriate notice.
